This Privacy Policy explains how Tiktickets LLC, doing business as GoTribuno, 131 Continental Dr Suite 305, Newark, DE 19713, collects, uses, shares and protects personal information on the Platform. It is also a notice at collection. Read it with the Terms of Service.
If you live in California or another state with a comprehensive privacy law, the rights in Section 5 may apply, including rights under the California Consumer Privacy Act as amended by the CPRA.
1. Information we collect
You give us
- Account data: name, email, phone, address, username, password.
- Transaction data: purchases, sales, event and seat details, delivery details. Card numbers are handled by processors. We receive status, last four digits and wallet type.
- Seller data: identity documents, date of birth, SSN, ITIN or EIN, and bank details for payouts.
- Support files, including gate photos you send for a Guarantee claim.
- Choices: marketing opt-in, cookie settings, saved events, and sale-or-share status.
We collect automatically
- Device and usage data: IP address, browser and device type, device identifiers, referring URLs, pages viewed, timestamps and approximate location from IP.
- Cookies, pixels, SDKs and similar tools described in Section 7. Some tools record interaction signals for analytics, security or, where allowed, advertising.
Others give us
Processors, fraud partners, identity vendors, Event Organizers or transfer partners, advertising and analytics providers, and other users in a transaction may send us information about you.
2. Notice at collection
Retention below is the default. We may keep information longer if law, a dispute, fraud prevention or an open transaction requires it.
| Category | Examples | Purpose | Sold or shared? | Default retention |
|---|---|---|---|---|
| Identifiers | Name, email, phone, account ID, IP, device ID | Account, delivery, support, security, law | May be shared for ads unless you opt out | Account life + 3 years |
| Customer records | Address, orders, delivery details | Transactions, Guarantee, tax, support | Not sold. Shared with providers and the other party to the order | 7 years |
| Commercial data | Listings, purchases, fees, payouts | Marketplace, analytics, fraud | May be shared for ads in limited form unless you opt out | 7 years |
| Internet activity | Pages, search, checkout events | Operate, secure, measure, ads where allowed | May be shared with analytics and ad partners | 26 months |
| Approximate location | City or region from IP | Fraud, tax, localization | Not sold as precise location. We do not collect GPS | 26 months |
| Inferences | Saved events, likely interests | Discovery; ads where allowed | May be shared for ads unless you opt out | 26 months |
| Claim media | Gate photos and screenshots you send | Guarantee and fraud review | Not sold or used for ads | 3 years after the claim closes |
| Sensitive — government ID and tax ID | Seller SSN, ITIN, EIN, ID images | KYC, 1099-K, fraud, legal duty | Not sold. Not used for ads | 7 years after last payout or tax year |
| Sensitive — financial account | Payout bank details | Payouts and clawbacks | Not sold. Not used for ads | 7 years after last payout |
| Sensitive — login | Hashed password, session tokens | Authentication and security | Not sold or used for ads | Until changed or the account closes, plus short lockout logs |
3. How we use information
- Run the Platform and complete ticket sales and deliveries.
- Process payments and seller payouts, including holds, offsets and clawbacks.
- Verify identity, stop fraud and bots, and comply with law, including tax reporting and ticket-resale statutes.
- Handle support and the Buyer Guarantee.
- Improve the product, measure performance and personalize event discovery.
- Send marketing where allowed. You may opt out of promotional messages at any time.
- Send transactional email and SMS about transfers, security and legal notices.
- Enforce the Terms and protect users, Event Organizers and GoTribuno.
4. How we share information
- With the other party to a sale, only as needed to deliver tickets.
- With service providers for payments, hosting, analytics, communications, KYC, fraud and support, under contracts that limit use.
- With advertising and measurement partners for cross-context advertising unless you have opted out or we have a Global Privacy Control signal we must honor.
- With Event Organizers or official transfer systems when that is required to put tickets in the buyer’s name.
- When law, legal process, safety or a fraud investigation requires it.
- In a merger, financing or sale of assets, on the standards in this Policy.
We do not sell personal information for money. Under some state laws we may “share” information for cross-context advertising. We do not sell or share sensitive personal information. We do not use seller tax identifiers or bank details for advertising.
5. Rights and choices
Depending on your state you may have the right to know and access, delete, correct, opt out of sale or sharing and targeted advertising, limit use of sensitive personal information, appeal a denial, and be free of discrimination for using these rights.
Email support@gotribuno.com with the subject “Privacy Request.” We will verify you. An authorized agent must show authority.
Where law requires it we treat a valid Global Privacy Control signal as an opt-out of sale, sharing or targeted advertising for that browser. A cookie banner is not that opt-out. After a valid signal we stop sale and sharing as soon as reasonably possible and no later than the statutory period.
To opt out of sale or sharing, email support@gotribuno.com with the subject “Do Not Sell or Share,” or enable Global Privacy Control. To limit sensitive personal information, use the subject “Limit Sensitive PI.”
We respond in the time the applicable statute sets. To appeal a denial, reply to the decision with the subject “Privacy Appeal.”
6. Sensitive personal information
Seller government identifiers, dates of birth and financial account numbers are collected to verify identity, pay you and file tax forms. We do not use them to infer characteristics for advertising. We do not require a buyer’s precise geolocation. We may see an approximate location from IP for fraud and tax.
7. Cookies
Cookies are small text files on your device. We also use pixels, web beacons, SDKs and local storage.
| Category | Purpose | Can you turn it off? |
|---|---|---|
| Essential | Login, security, checkout, load balancing, fraud prevention, storage of cookie and GPC choices. | No. The Platform will not run reliably without them. |
| Analytics | Understand use, find errors, improve search, listings and checkout. | Yes, in the browser or in our preference center. |
| Functionality | Remember region, recent events and saved searches. | Yes, in the browser or in our preference center. |
| Advertising | Deliver and measure ads on or off the Platform, only where allowed. | Yes. Where law requires consent we ask first. GPC is also an opt-out of sale or sharing. |
Session cookies end when you close the browser. Persistent cookies last for the period each cookie sets. Apply choices on each browser and device. Clearing cookies may reset a stored preference.
8. Text messages
A mobile number is used for transactional messages about transfers, orders, security and Guarantee claims. Marketing texts require a separate opt-in and are not required to buy or sell. Reply STOP to marketing texts. Transactional texts needed to finish a delivery may continue.
9. Retention, security and children
We keep information as Section 2 states and as needed for law, disputes, fraud prevention and contract enforcement. When we no longer need it we delete it or de-identify it.
We use administrative, technical and physical safeguards suited to the data, including access control and encryption in transit. No method is completely secure. You must keep your password secret.
The Platform is not directed to anyone under 18. We do not knowingly collect personal information from children under 13, or under 16 where that higher age is required. If we have done so, write to us and we will delete it.
10. International users
The Platform is operated from the United States. If you use it from another country, your information is processed in the United States, where privacy law may differ. If we offer the Platform to residents of the EEA, the United Kingdom or Switzerland, we will rely on contract, legal obligation and legitimate interests as applicable and use an approved transfer mechanism.
11. Changes and contact
We may update this Policy. The date at the top will change. Material changes will be announced as law requires.
Privacy requests: Tiktickets LLC d/b/a GoTribuno, 131 Continental Dr Suite 305, Newark, DE 19713. support@gotribuno.com. Subject: “Privacy Request.”