Customer Service

$50,000–$60,000 per year · Remote, United States · Full-time

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This role handles incoming customer inquiries and routes them according to established procedures.

Responsibilities

Reply to customer messages within the published response window.
Log each case and its outcome.
Escalate items that fall outside the standard process.
Update templates when a procedure changes.

Requirements

Clear written English.
Experience in a customer-facing role, or a comparable volume of written correspondence.
Comfort following a checklist and asking when a case is unclear.
Availability during published US business hours.

Notices

Gotribuno LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants who require a reasonable accommodation to complete the hiring process may contact careers@gotribuno.com.

Application materials sent to careers@gotribuno.com are used to evaluate candidacy and to communicate about the role. Materials are deleted after three months unless the candidate remains under consideration. To request earlier deletion, including under the California Consumer Privacy Act, write to careers@gotribuno.com.